FAQ

Welcome to the Handymio FAQ. Here you can find answers to common questions about our products, orders, payments, shipping, returns, and refunds.

If you need additional assistance, please contact us using the information provided at the bottom of this page.

1. What is Handymio?

Handymio is an online home décor store offering carefully selected products designed to make everyday spaces feel warmer, more comfortable, and more thoughtfully styled.

Our current collections focus on:

• Chandeliers and decorative lighting
• Tableware
• Pillows and soft furnishings
• Other home décor products that may be added over time

2. What types of products does Handymio sell?

Our main product categories include:

Chandeliers

Decorative lighting designed to add atmosphere, warmth, and visual character to interior spaces.

Tableware

Practical and stylish pieces for everyday meals, gatherings, and shared moments.

Pillows

Soft furnishings designed to add comfort, texture, and visual interest to bedrooms and living areas.

Product availability may change as we continue to update our collections.

3. How do I place an order?

To place an order:

1. Browse products on handymio.com
2. Select the product and available options you want
3. Add the item to your shopping cart
4. Review your order
5. Enter your shipping and billing information
6. Select an available payment method
7. Complete payment and submit your order

After your order has been successfully placed, you may receive an order confirmation.

4. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to help if the order has not yet entered processing or shipment.

Once an order has been processed, packed, or shipped, we may no longer be able to modify or cancel it.

In that case, you may need to wait for delivery and follow our Return & Refund Policy.

5. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Processing may take slightly longer during high-volume periods, promotional events, holidays, inventory checks, or payment verification.

6. How long does shipping take?

Estimated shipping time depends on the destination and logistics provider.

Typical delivery estimates are:

These estimates begin after the order has been processed and shipped.

Delivery times are estimates and may be affected by customs, weather, carrier delays, public holidays, or other circumstances outside our reasonable control.

7. How much does shipping cost?

Applicable shipping fees will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

• Delivery destination
• Order value
• Package weight
• Package size
• Product type
• Available shipping service

You can review the applicable shipping cost before submitting payment.

8. Can I track my order?

Where tracking is available, tracking information will generally be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after a tracking number is issued.

Tracking may temporarily stop updating while the package is:

• In international transit
• Moving between logistics centers
• Undergoing customs processing
• Being transferred to a local carrier

9. Why has my tracking information not updated?

A temporary pause in tracking updates does not necessarily mean your package has stopped moving.

Tracking updates may be delayed because of:

• International transportation
• Customs inspections
• Carrier system delays
• Transfers between logistics providers
• Weekends or public holidays

If there has been no meaningful tracking update for an unusually long period, please contact us for assistance.

10. What payment methods do you accept?

Available payment methods will be displayed during checkout.

Depending on your location and transaction, options may include:

• Credit cards
• Debit cards
• Digital wallets
• Other payment methods made available during checkout

If a payment method is not shown at checkout, it is currently unavailable for that order.

11. Is my payment information secure?

Payments may be processed through independent third-party payment service providers using secure payment technology.

Where payment details are handled directly by a payment processor, Handymio generally does not receive or store complete payment card information.

For your security, never send full card numbers, PINs, passwords, or other sensitive banking information through ordinary email or customer service messages.

12. Why was my payment declined?

Payments may fail or be declined for several reasons, including:

• Incorrect card details
• Insufficient funds
• Expired card
• Bank security restrictions
• Transaction limits
• Failed verification
• Payment provider restrictions
• Suspected fraudulent activity

If your payment is declined, please verify your information or contact your bank or payment provider.

You may also try another available payment method.

13. Do you accept returns?

Yes. Eligible products may be returned within 30 days of delivery.

Returned products should generally be:

• Unused
• In their original condition
• Free from stains, odors, or damage
• Complete with applicable accessories or components
• Returned according to the instructions provided by us

For complete details, please review our Return & Refund Policy.

14. What should I do if my product arrives damaged?

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide:

• Order number
• Description of the problem
• Photos of the damaged product
• Photos of the outer packaging
• Photos of damaged or missing components

Please keep the product and original packaging until your request has been reviewed.

Depending on the situation, we may offer a replacement, replacement parts, refund, partial refund, or another appropriate solution.

15. What should I do if I receive the wrong item?

If you receive an item different from what you ordered, please contact us promptly.

Please provide your order number and clear photographs of the product received.

Once the issue has been verified, we may arrange a replacement or provide an appropriate refund.

16. What should I do if an item is missing from my order?

Some orders may be shipped in multiple packages.

Before reporting an item as missing, please check whether you received more than one tracking number.

If all shipments have been delivered and an item is still missing, please contact us with your order details so that we can investigate.

17. Can I return a chandelier after installation?

Lighting products should be inspected before installation.

Products that have been installed, modified, incorrectly assembled, or damaged due to improper electrical connection may not qualify for return unless the issue relates to a confirmed manufacturing defect or applicable consumer rights.

For ceiling-mounted or electrical products, we recommend professional installation where appropriate.

18. Can I return tableware after using it?

Tableware should generally be returned unused and in its original condition.

Products that have been used, washed, stained, chipped, or otherwise damaged after delivery may not qualify for return unless there is a manufacturing defect covered by applicable law.

If ceramic or glass products arrive damaged, please photograph them before use and contact us promptly.

19. Can I return pillows or textile products?

Eligible pillows and soft furnishings may be returned within the applicable return period if they remain clean, unused, and in their original condition.

Items showing signs of washing, stains, odors, alteration, or use may not qualify for return.

20. Who pays for return shipping?

Return shipping responsibility depends on the reason for the return.

If the return is caused by a confirmed issue on our side, such as:

• Incorrect product
• Defective product
• Product damaged during delivery
• Missing product

we may cover reasonable return shipping costs where a return is required.

For change-of-mind or customer-preference returns, the customer may be responsible for return shipping costs unless applicable law provides otherwise.

21. How long does a refund take?

Once an approved return has been received and inspected, we generally aim to process the refund within 3–7 business days.

The refund will normally be issued to the original payment method.

After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.

22. Can I exchange a product?

Exchanges may be available for eligible products depending on inventory.

If the requested replacement is unavailable, we may instead issue an applicable refund so that you can place a new order.

23. What if my package is marked as delivered but I cannot find it?

If tracking shows that your package has been delivered, please first:

• Check around the delivery location
• Ask household members
• Check with neighbors
• Check reception or mailroom areas
• Review carrier notifications
• Contact the local delivery carrier

If you still cannot locate the package, contact us and provide your order information so that we can review the available delivery details.

24. Do you ship internationally?

Handymio ships to supported countries and regions available during checkout.

Availability may depend on:

• Destination
• Product type
• Carrier service
• Local regulations
• Package dimensions or weight
• Other logistics restrictions

If your destination cannot be selected during checkout, we are currently unable to ship to that location.

25. Will I need to pay customs duties or import taxes?

International shipments may be subject to customs duties, import taxes, brokerage fees, or local handling charges.

Where these charges are not collected during checkout, they may be assessed by the destination country's customs authority or delivery provider.

Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

26. Can I send a return directly to the U.S. warehouse address?

Please do not send unauthorized returns to the U.S. warehouse/contact address.

The correct return location may vary depending on:

• Product
• Fulfillment location
• Order
• Reason for return

Always contact us first and wait for return instructions before shipping a product back.

27. How can I contact Handymio?

If you have questions about products, orders, payments, shipping, returns, or refunds, please contact us using the information below.

Company Name
Guangzhou Huangchongku Trading Co., Ltd.

Registered Address
Room 101, No. 14, Zhongwei Xia Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong, China

Telephone
+86 156 9588 6794

U.S. Contact / Warehouse Address
485 Horizon Drive NE, Suite 800, Suwanee, GA 30024, United States

U.S. Telephone
+1 770-468-2367

Website
handymio.com