Return & Refund Policy

At Handymio, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returning products purchased through handymio.com.

Please review this policy carefully before submitting a return or refund request.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your request must be submitted within 30 calendar days from the date the order is shown as delivered by the shipping carrier.

Requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product must generally:

• Be unused and in its original condition
• Be free from stains, damage, odors, or signs of use
• Include the original packaging where reasonably applicable
• Include any accessories, parts, manuals, or components originally supplied
• Be accompanied by valid order information or proof of purchase
• Be returned in a condition suitable for inspection

Products that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by law.

3. Eligible Reasons for Return

You may request a return or refund for reasons including:

• The product arrived damaged
• The product is defective
• You received the wrong product
• Items or components are missing from your order
• The product materially differs from the description on our website
• You changed your mind and the product remains eligible for return

For damaged, defective, incorrect, or incomplete products, please contact us as soon as possible after delivery.

4. Damaged or Defective Products

If your product arrives damaged or defective, please provide information that allows us to review the issue.

We may request:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging
• Photographs of damaged areas or defective components
• Other reasonable supporting information

Please retain the original product and packaging until your request has been reviewed.

Depending on the circumstances, we may offer an appropriate solution such as:

• Replacement
• Replacement parts
• Refund
• Partial refund
• Other reasonable resolution

5. Incorrect or Missing Items

If you receive an item different from what you ordered, or if part of your order is missing, please contact us promptly.

We may request photographs of the package and products received.

Once the issue has been verified, we may arrange a replacement, send the missing item, or issue an applicable refund.

6. Non-Returnable Items

Unless required by applicable law, certain products may not qualify for return, including:

• Products returned after the applicable return period
• Products showing signs of use, wear, stains, odors, or damage caused after delivery
• Products damaged due to misuse or improper installation
• Products that have been modified, altered, or repaired by the customer or another party
• Products missing substantial components or accessories
• Personalized, customized, or made-to-order products where clearly identified as such
• Products returned without authorization where authorization was required
• Items that cannot reasonably be resold for hygiene or safety reasons after use

This does not affect your rights where a product is faulty, damaged upon delivery, or otherwise protected by applicable consumer law.

7. Chandeliers and Lighting Products

Because chandeliers and lighting products may contain glass, electrical components, or other fragile parts, please inspect them carefully after delivery.

Before installation, check that the product is complete and free from visible damage.

Damage caused by:

• Incorrect installation
• Unauthorized modification
• Incorrect electrical connection
• Improper assembly
• Failure to follow applicable installation instructions

may not qualify as a product defect.

For electrical or ceiling-mounted products, we recommend using a qualified professional where appropriate.

8. Tableware

Please inspect tableware immediately after delivery, particularly ceramic and glass products.

If any item arrives cracked, chipped, broken, or otherwise damaged, please contact us with clear photographs.

Tableware that has been used, washed, or damaged after delivery may not qualify for return unless the issue relates to a manufacturing defect covered by applicable law.

9. Pillows and Soft Furnishings

Pillows and other textile products should be returned clean, unused, and in their original condition.

Items showing signs of use, stains, odors, washing, alteration, or damage may not be eligible for return.

10. How to Request a Return

Before sending any product back, please contact Handymio and provide:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Relevant photographs where necessary

Please wait for return instructions before shipping the product.

Do not return products to an address shown on the original shipping label unless we specifically instruct you to do so.

The appropriate return address may depend on the product, order, and fulfillment location.

11. Return Authorization

Returns may require prior authorization.

If your return is approved, we will provide instructions regarding:

• Return address
• Packaging requirements
• Shipping procedure
• Information that should be included with the return

Products sent without following the provided return instructions may experience delays in processing.

12. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Seller-Related Issues

If the return is caused by an error on our side, such as:

• Incorrect item sent
• Confirmed defective product
• Product damaged before or during delivery
• Missing product

Handymio will provide an appropriate resolution and may cover reasonable return shipping costs where a physical return is required.

Customer Preference Returns

If the return is due to reasons such as:

• Change of mind
• Product no longer wanted
• Incorrect size, color, or model selected by the customer
• Personal preference

the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping fees may be non-refundable for preference-based returns where permitted by law.

13. Return Packaging

Customers are responsible for packaging returned products appropriately.

Where possible, use the original protective packaging, especially for fragile products such as:

• Chandeliers
• Glass components
• Ceramic tableware
• Decorative accessories

Handymio may not be responsible for damage caused by inadequate packaging during customer-arranged return transportation.

14. Return Inspection

Once a returned item is received, it will be inspected to confirm its condition and eligibility.

We may verify:

• Product condition
• Completeness
• Accessories and components
• Original packaging where relevant
• Signs of use or damage
• Reason for return

We will notify you once the return has been reviewed.

15. Refunds

If your refund is approved, it will generally be issued to the original payment method used for the order.

The refund may include the eligible product amount and other amounts where required by applicable law or our applicable return terms.

We do not normally issue refunds to an unrelated payment account or payment method.

16. Refund Processing Time

After an approved return has been received and inspected, we generally aim to process the refund within 3–7 business days.

After we submit the refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Depending on the payment provider, this may take several additional business days.

Handymio cannot control processing times imposed by banks or payment providers.

17. Partial Refunds

In some circumstances, a partial refund may be appropriate, including where:

• The product is returned with minor damage not caused by us
• Parts, packaging, or accessories are missing
• The product shows signs of use beyond what is reasonably necessary to inspect it
• The returned condition materially reduces the product's value

Any deduction will be determined reasonably and in accordance with applicable law.

18. Exchanges

Where available, exchanges may be offered for eligible products.

Availability depends on current inventory.

If the requested replacement product is unavailable, we may instead process a refund and you may place a new order separately.

19. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In that case, you may need to wait until delivery and submit a return request according to this policy.

20. Refused or Undeliverable Packages

If a package is returned because:

• The customer refused delivery
• An incorrect or incomplete address was provided
• Delivery attempts were unsuccessful
• The package was not collected when required

we may deduct reasonable shipping or return transportation costs from the refund where permitted by applicable law.

Please ensure that your shipping information is complete and accurate before placing an order.

21. Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us.

We may work with the logistics provider to investigate the shipment.

Where a package is confirmed as lost and the customer is not responsible for the loss, we will provide an appropriate resolution, which may include replacement or refund.

22. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members or neighbors
• Review any delivery notifications
• Contact the local carrier where appropriate

If the package still cannot be found, contact us so that we can review the available delivery information.

23. Refunds for Promotional or Discounted Products

Eligible promotional or discounted products may generally be returned according to the same eligibility requirements unless the product was clearly identified as final sale before purchase.

Any approved refund will normally be based on the actual amount paid after discounts.

24. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available under applicable law.

Where applicable law provides rights that are more favorable than this policy, those statutory rights will apply.

25. Policy Abuse and Fraud Prevention

We reserve the right to review return activity where there are reasonable indications of:

• Fraudulent claims
• Deliberate product damage
• Repeated misuse of return procedures
• False delivery claims
• Unauthorized payment activity

This does not affect legitimate consumer rights or valid claims.

26. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, logistics arrangements, or applicable legal requirements.

The current version will be published on handymio.com with an updated revision date.

27. Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact us using the information below.

Company Name
Guangzhou Huangchongku Trading Co., Ltd.

Registered Address
Room 101, No. 14, Zhongwei Xia Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong, China

Telephone
+86 156 9588 6794

U.S. Contact / Warehouse Address
485 Horizon Drive NE, Suite 800, Suwanee, GA 30024, United States

U.S. Telephone
+1 770-468-2367

Website
handymio.com