Shipping Policy

Thank you for shopping with Handymio. This Shipping Policy explains how orders placed through handymio.com are processed, shipped, tracked, and delivered.

We aim to provide a clear and reliable delivery experience for all customers.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Processing may take slightly longer during:

• Public holidays
• Promotional periods
• High-volume sales events
• Inventory checks
• Payment verification
• Unexpected fulfillment delays

Once your order has been shipped, you may receive shipping confirmation and tracking information where available.

2. Shipping Destinations

Handymio ships to supported countries and regions available during checkout.

Shipping availability may depend on:

• Destination country or region
• Product type
• Product dimensions or weight
• Carrier availability
• Local import restrictions
• Operational or logistical limitations

If your destination cannot be selected during checkout, we are currently unable to ship to that location.

3. Estimated Delivery Time

Estimated transit times vary depending on the destination, logistics provider, customs processing, and local delivery conditions.

Typical delivery estimates are:

These estimates begin after the order has been processed and shipped.

For example, an order with a 1–3 business day processing time and a 7–15 business day delivery estimate may take approximately 8–18 business days in total.

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

4. Shipping Fees

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

• Destination
• Order value
• Package size
• Package weight
• Product type
• Available delivery service

You will have the opportunity to review the applicable shipping charge before submitting payment.

5. Shipping Carriers

Handymio works with third-party logistics providers and local delivery partners to deliver customer orders.

Depending on the destination and shipment, your package may be transferred between international and local carriers during transportation.

The final-mile delivery provider may therefore differ from the carrier initially handling the shipment.

6. Order Tracking

Where tracking is available, tracking information will generally be provided after your order has shipped.

Please allow some time for the logistics provider's system to update after a tracking number is issued.

Tracking updates may temporarily pause while a shipment:

• Moves between logistics facilities
• Travels internationally
• Undergoes customs inspection
• Transfers to a local delivery carrier

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number

Handymio is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

8. Address Changes

If you need to change your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been handed over to the shipping carrier, we may no longer be able to change the delivery address.

9. Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country or region.

Where such charges are not collected during checkout, they may be assessed separately by local customs authorities or delivery providers.

Unless otherwise stated during checkout, customers may be responsible for applicable import duties or local charges.

Customs procedures may also extend delivery times.

10. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

These may include:

• Customs inspections
• Severe weather
• Natural disasters
• Public holidays
• Carrier congestion
• Transportation disruptions
• Flight or shipping delays
• Local delivery disruptions
• Incorrect address information
• Regulatory restrictions
• Other unexpected logistics events

If your order appears to be significantly delayed, please contact us so that we can review the available tracking information.

11. Split Shipments

Orders containing multiple products may sometimes be shipped in separate packages.

This may occur because products are:

• Stored at different fulfillment locations
• Shipped according to different packaging requirements
• Available at different times
• Handled by different logistics providers

If your order is split into multiple shipments, you may receive more than one tracking number.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

12. Chandeliers and Fragile Products

Some Handymio products, including chandeliers, glass lighting components, ceramics, and tableware, may require additional protective packaging.

These items may:

• Be shipped in reinforced packaging
• Have separate components packed individually
• Arrive in multiple packages
• Require additional handling time

Please inspect fragile products carefully upon delivery.

If you notice visible damage to the package, we recommend taking photographs before opening it.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us review the issue, we may request:

• Order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs of the damaged product
• Photographs of any damaged components

Please keep the original product and packaging until your request has been reviewed.

Eligible damaged-product claims will be handled according to our Return & Refund Policy.

14. Lost Packages

If tracking information indicates that your shipment may have been lost, please contact us.

We may open an investigation with the relevant logistics provider.

If the package is confirmed as lost and the loss was not caused by incorrect customer information or other customer-related circumstances, we will provide an appropriate resolution, which may include:

• Replacement shipment
• Refund

15. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members
• Check with neighbors
• Check building reception or mailroom areas
• Review any carrier delivery notifications
• Contact the local delivery carrier

If the package still cannot be located, please contact Handymio and provide your order information.

We will review the available delivery details and assist where reasonably possible.

16. Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on local procedures.

If delivery cannot be completed, the package may:

• Be held at a local facility
• Be redirected to a pickup point
• Be returned to the sender

Customers are responsible for monitoring tracking information and responding to carrier notices where necessary.

17. Refused or Unclaimed Packages

If a shipment is returned because:

• Delivery was refused
• The package was not collected
• The customer was unavailable after repeated delivery attempts
• An incorrect or incomplete address was provided

reasonable shipping, return, or handling costs may be deducted from any applicable refund where permitted by law.

18. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing or shipment may be eligible for cancellation.

Once the order has been packed, processed, or shipped, we may no longer be able to cancel it.

After delivery, eligible products may be returned according to our Return & Refund Policy.

19. Delivery Restrictions

Certain products may be subject to shipping restrictions due to:

• Size
• Weight
• Fragile construction
• Electrical specifications
• Carrier limitations
• Local regulations

If a product cannot be delivered to your selected destination, this will generally be indicated during checkout or we will contact you after reviewing the order.

20. U.S. Fulfillment / Contact Location

Handymio may use fulfillment and logistics facilities to support order handling and delivery.

Our U.S. contact / warehouse address is:

485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Please do not send unauthorized returns to this address.

Returns must follow the instructions provided by our customer service team because the appropriate return location may vary depending on the product and fulfillment route.

21. Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes in:

• Logistics providers
• Delivery regions
• Shipping methods
• Fulfillment operations
• Applicable legal or regulatory requirements

The latest version will be available on handymio.com.

22. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us using the information below.

Company Name
Guangzhou Huangchongku Trading Co., Ltd.

Registered Address
Room 101, No. 14, Zhongwei Xia Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong, China

Telephone
+86 156 9588 6794

U.S. Contact / Warehouse Address
485 Horizon Drive NE, Suite 800, Suwanee, GA 30024, United States

U.S. Telephone
+1 770-468-2367

Website
handymio.com